Information Technology Management

1. Why Managing An Information Technology Department Is Similar to Managing Your Own Business?
2. Managing Technology Investment Decisions
3. Why There Are Two Layers to Strategic I.T. Planning?
4. What is the Purpose of Business Process Mapping Your I.T. Operations?
5. How to More Effectively Select Employees for Your I.T. Organization
6. Why Is Sales and Customer Service So Important to My I.T. Department?
7. The Costs of Customer Acquisition, Customer Retention and Customer Attrition for Your I.T. Organization
8. Improving on I.T. Budgeting and the ROI of the I.T. Project Portfolio
9. The Business Case That Never Starts
10. Emotional Intelligence