A Business Process Map is a breakdown of a business activity into each of the steps that constitute the entire activity. For example, the name of the business activity is "Check Unread E-mail". The steps involved in checking e-mail are: turn on the computer, login to the operating system, open the e-mail software, and read the unread e-mails. In this instance, the actor for all of the steps is the same. In most Business Process Maps there is more than one actor which is typically a group of people: Sales Team, Accounting Team, Warehouse Team, Editorial Team, etc. Swim Lane Diagrams take into account the cross-functional nature of most business activities and are useful as a visual representation of the steps and teams involved in completing a business process.
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